ON-GOING SUPPORT
WHY DO I NEED SUPPORT?
All systems that we install are designed to be as robust as possible to ensure that you have maximum enjoyment and peace of mind out of your investment. As the core of your system is software based, it’s not uncommon for manufacturers to offer updates to enhance features or improve performance. Additionally, some items of kit naturally require tweaks to keep them in optimum condition. Alongside this, we realise that sometimes changes get made to your home that might effect your system. Our range of support packages help cover for all eventualities.
MY PROJECT WAS COMPLETED BY SOMEONE ELSE, CAN YOU STILL SUPPORT IT?
We have extensive experience of taking over existing projects and act on behalf of several manufacturers as their agents for doing this in the UK.
We’re happy to extend our support offerings to projects that have been completed by others or that might require “rescuing”. We normally carry out an initial survey to determine if works need to be undertaken to bring the project into line with industry “best practice”, after which we can then subscribe you to an appropriate maintenance package.
Standard
Entry Level Support Contract
- Annual service and maintenance visit
- Free email support
- Reduced price phone support
- Half price call outs
- 3-5 Business Day Response Service
- Reduced price remote programming
- Reduced price labour and programming on warranty repairs
- 5% Upgrade Discount
- 5% No Claims Discount
Premium
Additional features
- Annual service and maintenance visit
- Free email support
- Free phone support during office hours
- One free site call out per year
- 2 Business Day Response Service
- Reduced priced remote programming
- Reduced labour and programming on warranty repairs
- 5% Upgrade Discount
- 10% No Claims Discount
Luxury
Comprehensive Support Contract
- 6 monthly service and maintenance visit
- Free email support
- Free premium 24hr phone support
- Two free site call outs per year
- Rapid Response Service
- 2 hours free remote programming
- Free labour and programming on warranty repairs
- 10% Upgrade Discount
- 10% No Claims Discount
Commercial
Fully Tailored Support contract
- Bespoke options not covered in other packages
- Commercial and Residential
- MDU Pricing structure
- Ability to tailor to any requirement
- Extended warranty on all kit
- Emergency 24hr callout options
- Custom discounts on system upgrades and services offered
- System leasing options
- Please ask for details
DIRECT DEBIT GUARANTEE
We believe your smart home maintenance and support contracts should be hassle free, consequently, we’re pleased to offer Direct Debit.
What’s more, under the universal Direct Debit Guarantee, you know that the money you pay is safe, with Direct Debit offering one of the most secure and trusted payment methods available.
If you’d like to discuss a maintenance contract, for a system we’ve installed or an existing system you own, please get in touch with us here or on +44(0)20 3397 3799